Frequently Asked Questions
How much are your fabrics?
You can find a complete price list of our printed and solid fabrics here.
What unit do you sell your fabrics in?
One unit is half a metre (unless otherwise stated).
What’s the GSM/WOF for your bases?
You can find a complete list with all of that information here.
How often do you guys have a preorder?
Once a month (excluding December and January)! Preorders open at 9am on the first Friday of the month, and are open for 10 days, closing at 9pm Monday week.
How long does preorder fabric take to arrive?
We are now receiving our stock via sea, so we have an ETA of 10-16 week.
Where is my preorder fabric?
You can click here to get an update on where exactly we’re up to with all of our preorders.
How long does postage take?
We dispatch using a courier service wherever possible with a delivery timeframe of 1-2 business days. The courier collects from us twice a week - on Wednesdays and Fridays. All orders for PO Boxes and orders containing synthetic leather are sent via Australia Post and dispatched at least once a week. Postage timeframes are dependent on your delivery postcode and can be found on their website.
Do you ship internationally?
We sure do! We can ship anywhere, but if you’re in Canada or the USA, please get in touch with us before ordering so that we can explain how sending to these countries differs a bit.
Why is my order not packed with bells and whistles?
We are trying to reduce waste wherever we can. This means no unnecessary packaging, the use of compostable post satchels and recycled boxes wherever possible. We have a sustainability charter that you can find here.
Do you do custom printing?
We do! During every preorder round there are five custom printing spots available. These have a MOQ of 1m per print. We can print any of our previous designs for you, or a design of your own (proof of appropriate licensing will be needed). Outside of preorder rounds, you can custom print fabric with a MOQ of 5m per print and base. You can find more information here. Please note, we will not print anything that contains copyright or trademarked characters.
Can you help me out with manufacturing?
Get in touch and let us know what you’re looking for. We might be able to connect you with someone in our community that can meet your needs.
Do you have a physical store?
We have a warehouse in Melbourne’s outer west. We love having visitors, but ask that you make an appointment. You can call us on 03 9015 9713.